Frequently asked questions

Every number shows its source. "Platform verified" values are read from Instagram or TikTok through your connected account. "Admin verified" values were checked and recorded by our team. If a value has not been measured or the platform does not provide it, we show "Unavailable" — we never estimate or fill in missing numbers.

Net growth is your latest verified follower count minus the verified count when the campaign started. It includes everyone who followed and unfollowed in that time, so it can go down as well as up. Instagram and TikTok do not report new follows and unfollows separately to us, so those are shown as unavailable.

We compare your measured net growth with an even pace from the campaign start to the end date. "Behind pace" means measured growth is below that line today. It is a measurement, not a forecast.

A day only has a value when a measurement was taken that day. Days without one stay empty instead of being filled in, so every point you see is a real measurement.

No. You connect through Instagram's or TikTok's own login page and approve read-only access. We never ask for, receive or store your password, and we cannot post, follow or change anything on your account.

Instagram only allows professional accounts (Business or Creator) to connect to apps like ours. Personal accounts can switch to a free Creator account in the Instagram app, or our team can track the account manually.

The platform stopped accepting our access — for example after a password change, after removing AlwaysViral in the app settings, or when access expired. Reconnect from My accounts; measurement history is kept.

Go to My accounts and choose Disconnect. Access tokens are deleted immediately. You can also remove AlwaysViral from the app permissions inside Instagram or TikTok.

A purchased campaign starts once its starting follower count is verified — automatically from a connected account, or by our team for accounts we track manually. The campaign period begins that day in your timezone.

Weekly reports are created after each Monday–Sunday week, and monthly reports after each calendar month, in your timezone. A report is frozen when it is created.

Yes. Go to Settings → Notifications to choose which notifications are also emailed. They always remain visible in the app.

Under Billing → Invoices. Each paid order has an invoice you can download as a PDF.

Subscriptions are prepaid: each payment covers one month or year and nothing is charged automatically. We remind you before the period ends; renew from Billing → Subscription by card or another method. Cancelling there means it simply stops after the current paid period.

Yes. On the package page choose “Or pay with”: bank transfer, crypto, Wise, Revolut or Binance Pay. Send the amount shown, submit the reference, and we verify it — usually in under an hour.

Open a support ticket in the Billing category and include the order number (it starts with AV-).